• Elemental Farm is a small, working farm run solely by us, Cody and Kim. We do not have a traditional storefront or set hours of operation.

    Because our days are guided by the needs of the farm, our animals, and our growing cycles, all visits are by appointment only.

  • Yes. Elemental Farm offers guided educational farm tours by appointment only.

    Tours are scheduled in advance, offered at a cost, and intentionally limited in size so we can provide a meaningful, hands on experience while protecting the health of the farm and our animals.

    Tour availability, pricing, and details vary by season. Please contact us ahead of time or visit our Tours & Education page for current information.

    Unscheduled visits cannot be accommodated.

  • We offer free shipping on all shelf stable products.

    Fresh produce is available by pickup only, either directly from the farm or at select farmers markets. Because we are a small, working farm, we do not offer personal delivery for fresh items.

    If you have questions about product availability or pickup options, please reach out and we will be happy to help.

  • Yes. We offer wholesale pricing to local restaurants.

    Pricing, availability, and fulfillment vary by product and season. Please contact us directly to discuss current availability, pricing, and delivery or pickup options.

  • Return & Refund Policy

    Due to the nature of our products, all sales are final.

    Elemental Farm offers food, herbal, and perishable items that cannot be returned once they have left our care. For safety and quality reasons, we are unable to accept returns or exchanges on these items.

    That said, your satisfaction matters deeply to us.

    If your order arrives damaged, incorrect, or if something does not meet expectations, please reach out to us within 48 hours of delivery. We are always willing to work with our customers to find a fair and thoughtful solution, which may include a replacement or refund when appropriate.

    We stand behind the quality of our products and value the trust you place in our small farm. Our goal is to ensure you feel confident with every purchase.

    For any questions or concerns, please contact us at:
    elemental.farm.tx@gmail.com

    Thank you for supporting regenerative, small scale family farming.

  • We process and ship orders within 24 to 48 hours on average.

    All orders ship via USPS. After your order ships, you will recieve an email with a tracking number. Delivery, typically takes 3 to 5 business days (depending on location and USPS transit times).

    If there is ever an unexpected delay, we will contact you personally with an update.

  • Elemental Farm (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.elemental.farm.

    By using this Site, you agree to the terms of this Privacy Policy.

    1. Information We Collect

    We may collect personal information when you interact with our website, place an order, or sign up for our newsletter. This may include:

    • Name

    • Shipping address

    • Email address

    • Phone number (if provided)

    • Payment information (processed securely by third parties)

    • Order history

    We also collect certain information automatically through our website platform (Squarespace), including:

    • Device and browser information

    • IP address

    • Pages visited and time spent on the Site

    • General location data (approximate)

    • Website performance and traffic analytics

    2. How We Use Your Information

    We use the information we collect to:

    • Process and fulfill orders

    • Provide customer service and order updates

    • Send newsletters (only if you opt in)

    • Improve website experience and performance

    • Detect fraud, misuse, or security issues

    • Comply with legal obligations

    3. Email Newsletter

    If you sign up for our newsletter, we will use your email address to send occasional updates, product releases, and announcements.

    You can unsubscribe at any time using the link included in the email.

    4. Payments

    We accept payment through secure third-party processors, including credit/debit card providers and PayPal.

    We do not store full payment card details on our servers. Payment information is handled securely by the processor(s) you select at checkout.

    5. Sharing of Information

    We respect your privacy. We do not sell or share your personal information for marketing purposes.

    We may share limited information only when necessary to operate our business, such as with:

    • Shipping providers (USPS) to deliver your package

    • Squarespace (our website platform and analytics tools)

    • Payment processors (PayPal and credit card processors)

    These services are only provided the information needed to perform their role.

    6. Cookies & Analytics

    Our Site uses cookies and similar technologies through Squarespace to:

    • Keep the website running smoothly

    • Understand traffic and improve performance

    • Analyze user behavior on the Site

    You can disable cookies through your browser settings, though some site functions may not work correctly.

    7. Age Requirement

    Our website and products are intended for individuals 18 years or older.

    8. Data Security

    We take reasonable steps to protect your personal information. However, no method of transmission over the Internet is 100% secure.

    9. Your Rights

    You may request to:

    • Access the personal information we have about you

    • Correct personal information

    • Request deletion of your personal information (where applicable)

    To make a request, contact us at: elemental.farm.tx@gmail.com

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

    11. Contact

    If you have any questions about this Privacy Policy, contact:

    Elemental Farm
    Email: elemental.farm.tx@gmail.com
    Website: https://www.elemental.farm

  • These Terms of Service (“Terms”) govern your use of www.elemental.farm (the “Site”) and any purchases made through it. By using our Site, you agree to these Terms.

    If you do not agree, please do not use the Site.

    1. Eligibility (18+ Only)

    By placing an order through our Site, you confirm that you are at least 18 years old.

    2. Orders

    When you place an order, you agree that:

    • All information you provide is accurate and complete

    • You are authorized to use the payment method provided

    We reserve the right to refuse or cancel any order due to suspected fraud, misuse, or other issues.

    3. Shipping

    We process and ship most orders within 24 to 48 hours on average.

    • Shipping method: USPS

    • Typical delivery time: 3 to 5 business days after shipment (USPS transit times may vary)

    If there is an unexpected delay, we will reach out personally using the contact information provided at checkout.

    Shipping Area

    We currently ship within the United States only.

    4. Returns, Refunds, and Exchanges

    Because Elemental Farm products may include consumable or handmade items, return eligibility can vary.

    If there is a problem with your order (damage, wrong item, missing items), please contact us within 7 days of delivery, and we will make it right.

    Email: elemental.farm.tx@gmail.com

    5. Product Information Disclaimer

    We make every effort to describe and photograph our products accurately. However:

    • Colors and appearance may vary slightly from screen to screen

    • Natural products may vary slightly by batch

    6. Health & Wellness Disclaimer

    Our products and content are for educational and informational purposes only and are not medical advice.

    We do not diagnose, treat, cure, or prevent any disease. Please consult a qualified healthcare professional before using herbal or wellness products, especially if you are pregnant, nursing, taking medications, or have a medical condition.

    7. Intellectual Property

    All content on this Site, including photos, labels, designs, text, graphics, and logos, is the property of Elemental Farm and may not be copied, reproduced, or used without written permission.

    8. Limitation of Liability

    To the fullest extent permitted by law, Elemental Farm shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

    • Use of the Site

    • Use of or inability to use products

    • Shipping delays caused by carriers

    • Errors or interruptions on the Site

    Our total liability for any claim shall not exceed the amount paid for the product(s) purchased.

    9. Privacy

    Your use of the Site is also governed by our Privacy Policy, which explains how we collect and use information.

    10. Governing Law

    These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

    11. Changes to These Terms

    We may update these Terms at any time. Updates will be posted on this page with a new effective date.

    12. Contact

    Questions about these Terms can be directed to:

    Elemental Farm
    Email: elemental.farm.tx@gmail.com
    Website: https://www.elemental.farm

Frequently Asked Questions